Based in Tokyo, Japan

This is a US$1 billion US Business Software vendor focused on CX/CE/CCaaS (Customer Experience/Customer Engagement software solutions)

The company sells Business Type software solutions to non-IT Users/Department of all industries/all companies (No restriction/No Limitation). Due to its business software nature, all the 8 to 9 software applications are used by all Business type users such as the Marketing, Sales, Customer Service/Customer Support, and Contact Center/Call Center department.

 

(Of course, during the Presales cycle, this Sales person will also pitch the software solutions to the IT executive and the CFO. But as you know, the IT guy is only going to give his/her opinion on how your software can be integrated into their company's IT infrastructure. And then the Finance guy gets involved because the Finance CFO guy is the one who approves the budget. This means that IT and Finance are still very important people to convince during the presales phase. But you also know that they are NOT the final end users who use your software every day).

 

Key Accountabilities 

•Execute the Company’s sales strategies and achieve established sales quota in the assigned market by bringing new business opportunities in the market, identifying business opportunities through territory management, target account prospecting and profiling and conducting new prospect appointments. 

•Evaluate the customer’s requirements and provide a suitable sales solution

•Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary

•Prepare appropriate sales order paperwork to ensure purchase order reflects appropriate configuration/ solution for customer. Manages the order process through established internal acceptance procedures to ensure sign-off by Sales, Production and Installation Depts

•Maintain effective relationships with established customers by monitoring installed systems and developing strategies to maximize revenue opportunities through expansions and upgrades and additional systems

•Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline and results of prospecting activities

•Provide routine updates to the Company’s sales database with account activity and status

•Maintain a thorough on-going knowledge of all CX/CE software solutions, as well as industry trends

•Provide ad hoc reports and performs assigned projects as needed

 

•Act in accordance with the Information Security Policy and Information Management Policy and Privacy Policy

Requirements

Based in Tokyo, Japan

 

People Specification 

• Direct sales experience within the enterprise software industry, selling complex software solutions to Enterprise/Commercial and/or strategic key customers in your area. 
• Demonstrate a proven track record of sales success with high dollar value technology products/solutions  
• Bachelor’s degree in business or technology or the equivalent  
• Able to prospect and identify business opportunities, conduct needs analysis and present and close solutions sales to targeted accounts  
• A thorough knowledge of sales strategies and processes, with a working knowledge of telephony systems and products preferable.  
• Professional presentation and communication skills, both written and verbal in Japanese and English are required with the ability to penetrate and establish relationships with customer’s senior level executives  
• Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint. 

 

You may have developed your strong sales experience from these potential companies:

• ERP Software/Solution vendors : Orange, SAP, Oracle, JD Edwards, etc. 
• CX/CE/Contact Center solutions vendors :  Avaya, Genesys, Aspect , Zendesk, Nice, Interactive Intelligence etc.
• CRM Software vendors : Oracle (Rightnow, Siebel, People Soft), SAP (Business Objects), Salesforce, Pegasystems
• Consulting Companies: Accenture, Abeam, Bering Point, E&Y etc. 
• Solution Integrators: CTC Japan, IBM, MKI Japan, Toshiba, Mitsubishi, Unisys, etc.

Job keywords/tags:  Customer Experience , Customer Engagement , CX , CE , CCaaS , Contact Center , Call Center , Sales , Tokyo Japan